What is the MPI Technical Assistance App?

The MPI Technical Assistance App is designed to help you troubleshoot the most common issues with your MedPak equipment—quickly, easily, and without needing to call in right away. Whether you’re running into minor hiccups or just want a refresher on routine fixes, the app puts clear, customer-friendly solutions at your fingertips.

📲 Download on the App Store
📲 Get it on Google Play

It’s a smart first step before contacting our technical support team.

Key Features

Common Troubleshooting Guides: Access step-by-step instructions for the most frequent challenges faced by MPI customers.

On-the-Go Access: Whether you’re on the production floor or away from your desk, the app travels with you for fast answers.

Built-in Contact Access: Need additional help? Tap into MPI’s technical support contact details directly through the app.

Easy to Use Interface: Search by product or issue to find the information you need without any fluff.

Updated Based on Customer Needs: We focus on the most reported issues to keep things relevant and streamlined.

When to Use the App

  • You’re encountering an error or malfunction on MPI equipment.

  • You want to try a quick fix before submitting a support ticket.

  • You need to confirm that your machine setup follows standard operating procedure.

  • You’re onboarding a new team member and want to offer a reliable reference tool.

  • You’re looking for MPI’s tech support contact info.

Remember: Not every issue or solution is listed in the app. If your problem isn’t resolved using the app, you should reach out to MPI Technical Support for further help.

Why Use the MPI Technical Assistance App?

  • Minimize downtime

  • Empower your team

  • Resolve small issues faster

  • Reduce unnecessary service calls

  • Always have MPI support info in your pocket